What is the delivery cost?
Delivery is FREE on orders over £35 & just £4.99 under £35. Free delivery only applies to our Zone 1 which includes England, Mainland Scotland & Wales.

Northern Ireland, Scottish Highlands and Islands deliveries may be subject to extra delivery costs dependant on package weight. Please contact us to confirm delivery costs.

If you live out side the areas mentioned above please contact us with the items you wish to order & we will send you a shipping quote.

When will my order be processed & dispatched?
Orders received on working days by 12 noon will usually be dispatched the same day. (Except when being delivered by our staff, then by appointment)

How long will it take to arrive?
Orders placed on standard delivery will arrive within 5 working days, however around 80% arrive within 2 working days.

NEW 24hr Delivery Certain stock items are available on a guaranteed next day service if you would like to use this service please phone to order & we will upgrade the delivery for you. The cost of this service depends on the items ordered but is usually around £7.99.

How do I check your stock levels?
If you want to confirm an items stock level either phone 01502 568848 or use the our contact page. Please quote the product code when confirming stock levels.

Who delivers your products?
Small products like crutch ferrules will be sent via Royal Mail, larger items like wheelchairs, walkers and ramps will be sent via courier. Someone will have to be there to sign for the delivery.

. **Important we do NOT deliver Mobility Scooters, Beds, Riser Recliners or Power chairs by courier, these are staff delivered and only within a 50 mile radius of one of our stores

Can I return my purchase?
If you are unhappy with your purchase for any reason you can return it to us, in an unused "as new" condition within 7 days of delivery and receive a full refund (less delivery costs). Collection can be arranged at cost price.

In accordance with the Distance Selling Regulations Beactive Mobility Ltd will give customers a 7 day "cooling off" period in which orders can be returned from the delivery date. After 7 Days but less than 30 Days "As New" stock returned will be subject to a restocking charge of 15%. See our Terms & Conditions for more information on returning products.

Returns can be arranged by calling 01502 568848

Beactive Mobility Ltd reserves the right to charge for repair, replacement or to refuse any products not returned in their original condition including packaging.

Your statutory rights are not affected.