Beactive Mobility Terms & Conditions
The following terms and conditions apply to all
transactions (On & Offline) from Beactive
Mobility Ltd. The placing of an order indicates your acceptance of
these terms and conditions. Please read them carefully and print a copy for
future reference. These terms and conditions do not affect your statutory
rights. To order goods from us you must be at least 18 years of age. We will
treat each order for goods as an offer by you to purchase the goods subject
to these terms and conditions.
We have the right to refuse at our discretion to supply any goods ordered by
you.
Advice and the suitability of the product(s)
All goods purchased from Beactive Mobility
Ltd are at the request of the purchaser. Because we cannot see you we
cannot be expected to ensure that any product purchased on this site, either
by phone or online, is suitable for your personal use. This is a
responsibility you must accept yourself. Any information offered by any
member of our staff, either on the phone or online, is for general guidance
purposes only. If you have any doubts at all as to the suitability of any
specific product for your own use, we recommend that, prior to purchase, the
opinion of a qualified Occupational Therapist is sought.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond
to the description given by us all products we sell are of a technical
nature and it is not practical to publish detailed specifications of all the
products. All images, descriptive matter, specifications and advertising are
for the sole purpose of giving an approximate description of the goods. Full
details are available from the original manufacturer’s brochures & websites.
Except where the Customer is dealing as a consumer (as defined in the Unfair
Contract Terms Act 1977, section 12) all other warranties, conditions or
terms relating to fitness for purpose, merchantability or conditions of the
goods whether implied by Statute, Common Law or otherwise are excluded and
the Customer warrants that the Customer is satisfied as to the Suitability
of the Goods for the Customer's purpose Goods are not sold on a trial basis.
If you buy goods which have no published technical specifications, it is
your responsibility to establish the suitability of the goods for your
intended purpose.
Typographical Errors
In the event that a product is listed at an incorrect price due to a
typographical error or error in pricing information from our suppliers, we
shall have the right to refuse or cancel any orders based on the incorrect
price whether or not the order has been confirmed.
Product Images / Specifications
Whilst we endeavour to ensure all images and specifications are correct at
the time of publication, they do vary. As such we can accept no
responsibility for incorrect images/information. If however you spot a
mistake with an image or with a products specification please let us know
here.
Payment Method & Time Scale
This is a UK site only. Orders will only be accepted from UK residents for
UK delivery, paid for with UK credit cards only. On the order you must
provide us with your exact address and telephone number that your credit
card issuer has on file for you. Your order will only be processed once
authorization of your credit card has been properly received.
If you have a credit account you must pay your invoice within 30 Days of the
invoice date.
Availability of Goods
All products are subject to availability and may be withdrawn at any time.
However it is our policy to contact you if a product is out of stock and if
you do not wish to proceed with the order or for any reason we cannot supply
the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our
suppliers. These products are subject to suppliers’ stock availability and
delivery dates made by the suppliers’ own delivery services. It is our
policy to contact you to explain the stock and delivery situation with these
products. Again if you do not wish to proceed with the order, we will
arrange for it to be cancelled.
Delivery
Whilst every reasonable effort shall be made to keep any delivery date, time
of delivery shall not be of the essence and we shall not be liable for any
losses, costs, damages or expenses incurred by the Customer or any other
person or company arising directly or indirectly out of any failure to meet
any estimated delivery date.
Unless otherwise agreed we may deliver by instalments
Delivery of the Goods shall be made to the Customer's address and the
Customer shall make all arrangements necessary to take delivery of the Goods
whenever they are tendered for delivery.
You may incur re-delivery costs if you’re not in when the courier
tries to deliver your order.
Time Limitations for Notification of claims
Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer
must sign the drivers manifest as “unchecked”. Should any damage be
identified on opening the package,Beactive
Mobility ltd must be advised within 24
hours of the exact damage. It is imperative that the Customer does not
dispose of any of the packaging, as this will be required to affect a claim
against the carrier. The claim will be handled byBeactive
mobility ltd, and an arrangement will be made to collect the damaged
goods and replacements will be sent.
We cannot accept any claims for damage if the above time scales are not
followed.
Shortages
It is the Customers responsibility to sign for the correct number of
packages that are delivered, the Customer is required to check that the
number of packages delivered equal the number of packages on the delivery
drivers manifest/consignment note. Any shortages must be noted on the
drivers manifest and it is the Customers responsibility to thereafter notify
us within 24 hours of delivery.
Should the Customer be missing an item but has signed for the correct number
of packages. The Customer must notify us within 24
hours of delivery. The Customer will be requested to provide us with a copy
of the invoice as well. The matter will be investigated and the Customer
will be informed of the decision.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods
supplied within 24 hours of
delivery. If the items are not as ordered, the Customer must not open the
manufacturers packaging or use the item. The Customer will also be
required to provide further information on what was received i.e. we may
require the manufacturers part codes
and a full description of what has been received. Should there be any
extenuating circumstances that has prohibited the Customer to remain within
the specified time frame, resolution will be by mutual decision.
Product Guarantees
All products supplied are covered by the terms and conditions of the
Original Manufacturers Guarantee for a period of 12 months or longer if
relevant, this is in addition to the consumer’s statutory rights. Short use
items such as gloves, Cast protectors
etc are not covered by the 12 month warranty.
Cancellation of Orders
Orders cancelled before dispatch in most cases will be cancelled without
charge, HOWEVER if the payment method used has cleared (ie your card has
settled or cheque has cleared) your refund will be less bank charges
incurred by us. This is approximately 3% for cards & £3 for cheques please
ask about other payment methods. Charges may also apply to custom orders if
work has begun on your order.
Orders cancelled after dispatch of the goods will be subject to credit only
once the items are returned to us and receipted back into our Warehouse. see
"Returns for items no longer required" for more information.
Returns for items no longer required (If you change your mind)
We want you to be happy with everything you buy from Beactive
Mobility. If you are not satisfied with your new purchase please
follow the instructions below.
If you are not totally satisfied with your purchase, you can return it
within 7 days from receiving the goods for a refund. If you return your
order after 7 days but less than 30 there will be a restocking charge of
15%. After 30 days NO refunds or exchanges can be made.(See Return Conditions
Below)
Note: Once you arrange the return, we must receive the item back within 30
days. After 30 days we will refuse the return.
Return Conditions & Instructions
1. The Customer will be responsible for the safe return of the goods.
2. All returns must be assigned a returns number, this can only be requested
by phoning our office on 01502 568848.
3. The customer cannot return items that are not under the cover of a
Returns Number (RA).
4. Only once the RA has been authorised, do we accept that the item(s) may
be returned. The RA number must be clearly marked on the outer packaging
only and not on the manufacturer packaging. Any item returned not under the
cover of an RA number will be rejected and returned to you.
5. For hygiene & saftey reasons on some items such as toiletries, clothing &
mattresses etc we might not be able to offer a refund or exchange if they
have been opened. Please check before purchasing if this would apply to the
item you require.
6. Only complete products will be accepted. Therefore ensure that all
additional enclosures, such as manuals etc are all returned. Adequate
packaging must be used to return the goods. Adequate packaging constitutes
that the item is wrapped securely and then placed inside a box in order for
the item to return to us with no internal or external damage. Items that are
not securely wrapped and received, will be returned in the same manner. If
we find that the product has not been returned to us in a resaleable
condition, we reserve the right to refuse a refund.
7. We will refund your orginal delivery charge when a product is faulty,
damaged or incorrectly supplied, but
not when a product is simply unwanted this also applies to the cost of
returning the items to us.
8. We reserve the right to reject any
item(s) that do not meet the criteria laid out above.
Refunds
If for any reason you are issued with a refund, please note the following,
Refunds will be issued by the same payment method as on the original order
where possible or failing this a cheque will be mailed to you.
A refund will usually reach your credit card account within 4 working days
after it being processed, please allow up to 10 working days for it to be
credited. We do however reserve the right to refund you within 30 days of
the return.
Goods returned within the manufacturer’s Warranty
period, will be refunded in full including the original carriage charge. If
the goods are found not to be faulty or they have been damaged by mis-use,
they will be returned to you and no refund will be issued. Don't forget a
fee of 15% + carriage is charged on returns, which prove to be
non-defective.
Faulty Goods
If you think that the product you have purchased is faulty we may offer
a repair or replacement. This does not affect your statutory rights.
A fee of 15% + carriage is charged on returns, which prove to be
non-defective. It is therefore imperative that you make contact with ourselves
first before returning a product. The fee is non-negotiable.
Postage / Carriage Charges
Beactive mobility Ltd will
only cover/refund collection or delivery charges if any of the items are Faulty
on delivery, Damaged or has been incorrectly sent. In all other
circumstances the customer is responsible for all carriage charges. NO
carriage is refunded when a product is simply unwanted.
Liability
Except as may be implied by law and except in the case of death or personal
injury where the Customer is dealing as a consumer, in the event of any
breach of these Terms and Conditions by us the remedies to you shall be
limited to damages which shall in no circumstances exceed the price of the
Goods and we shall under no circumstances be liable for any indirect,
incidental or consequential damages
Force Majeure
We will not be under any liability whatsoever in the event that we are
prevented or delayed from supplying or making delivery of any Goods by any
reason or cause beyond our control.
No Waiver
Our failure to insist upon strict performance of any provision of these
Terms and Conditions shall not be deemed to be a waiver of our rights or
remedies in respect of any present or future default of the Customer in
performance or compliance with any of these Terms and Conditions.
Severability
In the event that any or any part of these Terms and Conditions shall be
determined invalid, unlawful or unenforceable to any extent such term,
condition or provision shall be severed from the remaining Terms and
Conditions, which shall continue to be valid and enforceable to the fullest
extent permitted by law.
These Terms and Condition shall be construed in accordance with English Law
Contact
Us
Simply call us to speak to a Mobility Advisor, book a
free product demonstration, ask for advice or book a scooter service.
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for contact details.
